Text Message (SMS) Program
mac tonic (operated by Print Tonic, Inc., 98 E 13th Ave Ste A, Eugene, OR 97401) sends transactional, repair-related text messages only — repair status updates, appointment confirmations and reminders, estimate approvals, and ready-for-pickup notices. We do not send marketing texts on this program.
How customers opt in
Consent is collected in person at our service counter when a customer account or repair ticket is created:
- Verbal consent + mobile number — our staff ask whether you'd like repair updates by text and record your mobile number.
- Signed service receipt — every printed ticket receipt includes this SMS disclosure in its terms, which the customer signs:
Actual service-ticket receipt with the SMS consent disclosure highlighted. Customer details redacted.
Managing your preferences
Every customer receives access to a personal customer portal (a QR-code link is printed on your paperwork) where text-message notifications can be turned on or off at any time:
Customer-portal communication settings, including the CALLS/SMS NOTIFICATIONS toggle.
You can also reply STOP to any text to opt out immediately, or HELP for assistance.
Program details
- Message frequency varies; typically up to 5 messages per repair or service event.
- Message & data rates may apply.
- Consent is not a condition of purchase.
- Mobile numbers are never shared, sold, or disclosed to third parties or affiliates.
Policies & contact
- SMS Privacy Policy
- SMS Terms & Conditions
- Phone: (541) 684-8388 · or use the contact form